A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/38516125048861-Incident-Postmortem-on-17-08-2026

The issue seem to be completely resolved now. We will follow up with a post-mortem as soon as possible.

After making changes to our database infrastructure, all services seem to be available again. We will continue to monitor the situation and post updates here.

We are investigating an ongoing issue that is causing our core services to be unavailable for many users. We will post updates here as we go.