A detailed Post Mortem is now availble at: https://help.schoolyear.com/hc/en-gb/articles/36389250874397-Incident-Postmortem-on-22-05-2026

We have confirmed the service is fully restored. We will follow up once a post mortem is available.

We received multiple reports from customers about intermittent issues with Schoolyear. After a brief investigation, we were able to restore full availability. At the moment, we expect no further issues, but if you do, please report them to us.

We will continue the investigation on this incident and will report updates through this channel.

A detailed Post Mortem is now availble at: https://help.schoolyear.com/hc/en-gb/articles/36055827432093-Incident-Postmortem-on-12-05-2026

We have identified the root cause and deployed a fix. We’ve confirmed with several affected customers that services are back to normal.

Next Steps:
- Users may now retry any actions that failed during the incident.
- If you continue to see issues, please refresh your browser. If your issue persists, please reach out to us directly (https://www.schoolyear.com/contact)

A full post-mortem investigation is underway to prevent future recurrence.

We are currently investigating an ongoing issue that is causing requests made by integrated test applications to fail with a 401 error.
This means that the following functionality may not work as expected:
- Scheduling or updating exams through integrated test platforms
- Opening the integrated settings widget or opening the dashboard from an integrated application.
- Starting an exam as a student
- Validating that a student is in a secured exam environment (done by the test application)

As soon as we have more information, we will post updated on our status page.