History
Jul 2026 - Sep 2026
August 2026
Maintenance
Exam files and manual creation not available
30 Aug 18:00 - 30 Aug 19:00 2026 UTC
Estimated duration: 1 hour
Affected services:
Secure Browser
Exam files and the manual creation of exams through our application are not available while we migrate to a new filesystem. Exam files may temporarily not be visible and uploads will not work. Creating new exams through the Schoolyear dashboard will not be possible.
Aug 30, 5:00 PM
Outage
Reduced availability core services
Affected services:
Secure Browser
Secure Apps
Resolved
A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/38516125048861-Incident-Postmortem-on-17-08-2026
Aug 21, 12:05 PM
Resolved
The issue seem to be completely resolved now. We will follow up with a post-mortem as soon as possible.
Aug 17, 10:34 AM
Monitoring
After making changes to our database infrastructure, all services seem to be available again. We will continue to monitor the situation and post updates here.
Aug 17, 10:28 AM
Investigating
We are investigating an ongoing issue that is causing our core services to be unavailable for many users. We will post updates here as we go.
Aug 17, 10:17 AM
Incident
No-logout feature temporarily rolled back
Resolved
We have temporarily rolled back the no-logout feature on Windows we released on August 4th, due to issues being reported on some personal devices. We took the decision to immediately pull the feature to limit the impact on exams, while we investigate what causes this selection of devices to conflict with our software.
Impacted students reported an entire black screen when starting the exam environment, with only their cursor visible. The only way to regain access to the device was by rebooting the machine.
Students will now receive a standard auto-update when starting an exam that disables the no-logout functionality, meaning that Windows users will be logged out before starting their exam, just as they did before August 4th.
This incident had no impact on the availability of our services.
We will send more information about this rollback today in the Release Notes mailing list.
Impacted students reported an entire black screen when starting the exam environment, with only their cursor visible. The only way to regain access to the device was by rebooting the machine.
Students will now receive a standard auto-update when starting an exam that disables the no-logout functionality, meaning that Windows users will be logged out before starting their exam, just as they did before August 4th.
This incident had no impact on the availability of our services.
We will send more information about this rollback today in the Release Notes mailing list.
Aug 17, 9:30 AM